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Terms of Service

Last Updated: March 2026Effective Date: March 1, 2026

1. Acceptance of Terms

Welcome to Skipbot. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Skipbot, Inc. (“Skipbot,” “we,” “us,” or “our”) governing your access to and use of the AI Search Visibility Platform and related services available at skipbot.com (collectively, the “Service”).

By creating an account, accessing the Service, or clicking “I Agree,” you confirm that:

  1. You have read, understood, and agree to be bound by these Terms and our Privacy Policy
  2. You are at least 18 years of age (or the age of majority in your jurisdiction)
  3. If you are using the Service on behalf of a business entity, you have authority to bind that entity to these Terms

If you do not agree to these Terms, you must not access or use the Service.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and/or a prominent notice within the Service. Continued use after the effective date of changes constitutes acceptance of the updated Terms.

2. Description of Service

2.1 The Platform

Skipbot provides an AI Search Visibility Platform that enables brands and businesses to:

  • AI Search Tracking: Monitor and measure brand visibility, mentions, and citations across AI-powered search engines including ChatGPT (OpenAI), Perplexity, Google Gemini, and Claude (Anthropic)
  • Social Listening: Monitor publicly available conversations, threads, and posts on Reddit, Quora, and Facebook relevant to configured brand keywords
  • Engagement Engine: Tools to participate in online brand conversations through established community profiles (available on Enterprise plan)
  • Reporting and Analytics: Dashboards, metrics, and reports on brand visibility performance

2.2 Service Availability

We will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, the Service may be unavailable due to scheduled maintenance, emergency maintenance, or circumstances beyond our reasonable control. We do not guarantee uninterrupted or error-free operation of the Service.

2.3 Beta Features

We may offer certain features in “beta” or “preview” status. Beta features are provided “as is” without warranty and may be changed, discontinued, or limited at any time.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information to keep it accurate and current
  • Keep your password confidential and not share it with any third party
  • Notify us immediately at legal@skipbot.com if you suspect unauthorized access to your account
  • Be responsible for all activity that occurs under your account

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. You may not share account access with individuals who are not authorized users under your subscription plan. We are not liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.

3.3 Account Types

We offer the following subscription tiers:

  • Starter: $99/month — 1 brand, 50 prompt tracking, basic AI search tracking
  • Growth: $299/month — 3 brands, 500 prompt tracking, full AI search tracking, social listening
  • Enterprise: $499/month — Unlimited brands, unlimited prompt tracking, engagement engine, dedicated account manager, custom integrations

3.4 Eligibility

The Service is intended for business use. You represent that you are using the Service for business or professional purposes, not as a consumer for personal, family, or household use.

4. Subscription, Billing, and Payment

4.1 Subscription Terms

Access to the Service requires a paid subscription. Subscriptions begin on the date you subscribe and automatically renew at the end of each billing period (monthly or annual) unless cancelled prior to the renewal date.

4.2 Fees

  • Subscription fees are charged in advance at the beginning of each billing period
  • All fees are stated in US dollars and exclusive of applicable taxes unless otherwise specified
  • We reserve the right to change fees upon 30 days' notice. Fee changes will apply to your next billing cycle

4.3 Payment

  • Payment is due immediately upon subscription or renewal
  • You authorize us (or our payment processor) to charge your designated payment method for all fees when due
  • All payments are non-refundable except as expressly set forth in Section 4.6 (Refunds)
  • If payment fails, we may suspend access to the Service until payment is received

4.4 Taxes

You are responsible for all taxes, levies, duties, or similar governmental assessments applicable to your purchase, excluding taxes based on Skipbot's net income. If we are required to collect or pay taxes on your behalf, those taxes will be added to your invoice.

4.5 Upgrades and Downgrades

  • Upgrades: You may upgrade your subscription at any time. The price difference will be charged on a pro-rated basis for the current billing period
  • Downgrades: Downgrades take effect at the end of the current billing period. No pro-rated credits are issued for downgrades

4.6 Refunds

  • 30-Day Money-Back Guarantee: New subscribers are eligible for a full refund if requested within 30 days of the initial subscription date. To request a refund, contact legal@skipbot.com
  • No Refunds After 30 Days: After the 30-day period, subscription fees are non-refundable, including for partial billing periods following cancellation
  • Annual Plans: Annual subscriptions may be eligible for a pro-rated refund within 30 days of the annual renewal date

4.7 Cancellation

You may cancel your subscription at any time by:

  • Using the account settings in the Service dashboard
  • Contacting us at legal@skipbot.com

Upon cancellation, your subscription will remain active until the end of the current billing period. After that, your access to paid features will terminate. We may retain your data for 90 days following cancellation to allow for account reactivation.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful business purposes and in accordance with these Terms. You agree to use the Service only to:

  • Track your own brand's visibility and mentions
  • Monitor publicly available social conversations relevant to your business
  • Analyze competitive brand visibility where permitted by applicable law
  • Generate reports and insights for internal business use

5.2 Prohibited Conduct

You agree NOT to:

  • Illegal Activity: Use the Service for any illegal purpose or in violation of any applicable law or regulation
  • Unauthorized Access: Attempt to access the Service or its underlying systems in an unauthorized manner; attempt to probe, scan, or test for vulnerabilities
  • Interference: Interfere with or disrupt the integrity or performance of the Service, its servers, or networks
  • Scraping and Automation: Use automated tools, bots, scrapers, or crawlers to access the Service beyond the features we provide, unless expressly authorized via our API
  • Reverse Engineering: Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service
  • Resale: Resell, sublicense, or otherwise commercialize access to the Service without our express written consent
  • Impersonation: Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Harassment: Use the Service to harass, threaten, or harm any individual or group
  • Spam and Manipulation: Use the Service to create or distribute spam, or to manipulate public opinion, ratings, or review systems in a deceptive manner
  • Privacy Violations: Use the Service to collect, process, or disclose personal data about third parties in violation of applicable privacy laws
  • Third-Party Rights: Infringe any patent, trademark, copyright, trade secret, or other intellectual property right of any third party
  • Competitive Intelligence Abuse: Use the Service to gain competitive intelligence in a manner that violates applicable law or the terms of service of monitored platforms

5.3 Monitoring

We reserve the right to monitor use of the Service for compliance with these Terms. We may suspend or terminate accounts that violate this Acceptable Use Policy without notice.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its software, design, text, graphics, interfaces, and all content created by Skipbot, is owned by Skipbot, Inc. and protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely as provided in these Terms.

Skipbot's trademarks, service marks, and logos may not be used without our prior written consent.

6.2 Your Content

You retain all rights to data, content, and materials you submit to the Service (“Your Content”), including:

  • Brand names, keywords, and tracking configurations you set up
  • Reports and exports you generate
  • Custom templates or settings you create

By submitting Your Content, you grant Skipbot a limited license to store, process, and use Your Content solely to provide the Service to you. We do not claim ownership of Your Content.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you grant Skipbot an unrestricted, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Service without compensation or attribution to you.

6.4 Third-Party Content

Data collected from AI search engines and social platforms (Reddit, Quora, Facebook, etc.) is owned by the respective platforms and/or their users. Such content is made available to you through the Service for analysis and reporting purposes only. You agree not to republish, redistribute, or commercially exploit third-party content retrieved through the Service.

7. Confidentiality

You may have access to non-public information about Skipbot's products, technology, pricing, and business plans (“Confidential Information”). You agree to:

  • Keep Confidential Information strictly confidential
  • Not disclose Confidential Information to any third party without our prior written consent
  • Use Confidential Information only as necessary to use the Service

This obligation does not apply to information that is publicly known, independently developed by you, or required to be disclosed by law (provided you give us advance notice where permitted).

8. Data and Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the collection, use, and disclosure of your information as described in the Privacy Policy.

8.1 Data Processing

For users subject to GDPR, our Data Processing Agreement (DPA) governs the processing of personal data. The DPA is incorporated by reference and available upon request at legal@skipbot.com.

8.2 Your Responsibilities

You are solely responsible for ensuring that your use of the Service complies with applicable privacy laws, including obtaining any necessary consents before using the Service to monitor or engage with data subjects.

9. Third-Party Services

The Service integrates with or queries third-party platforms and services, including OpenAI, Anthropic, Google, Perplexity, Reddit, Quora, and Facebook (“Third-Party Services”). Use of such Third-Party Services is subject to their respective terms of service and privacy policies.

  • We are not responsible for the availability, accuracy, or content of Third-Party Services
  • Changes to Third-Party Services (including API changes, rate limits, or policy changes) may affect Service functionality. We will make commercially reasonable efforts to adapt to such changes
  • Your use of the Service does not grant you any rights to the Third-Party Services beyond what is provided through the Service

10. Disclaimers and Warranty Exclusions

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SKIPBOT DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • FITNESS FOR A PARTICULAR PURPOSE: We do not warrant that the Service is fit for your specific business purposes
  • ACCURACY: We do not warrant the accuracy, completeness, or timeliness of data collected from AI search engines or social platforms. AI search visibility data is inherently probabilistic and may not reflect real-time conditions
  • AVAILABILITY: We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components
  • RESULTS: We do not warrant that use of the Service will achieve any particular business outcome, increase in brand visibility, or return on investment
  • NON-INFRINGEMENT: We do not warrant that the Service does not infringe any third-party rights

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

11.1 Exclusion of Certain Damages

IN NO EVENT SHALL SKIPBOT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR: INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; COST OF SUBSTITUTE SERVICES; ANY DAMAGES RESULTING FROM YOUR RELIANCE ON INFORMATION OR DATA OBTAINED THROUGH THE SERVICE. EVEN IF SKIPBOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

SKIPBOT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: THE FEES PAID BY YOU TO SKIPBOT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100).

11.3 Essential Basis

The disclaimers and limitations of liability in these Terms reflect a reasonable allocation of risk and form an essential basis of the bargain between you and Skipbot. Skipbot would not have entered into these Terms without these limitations.

Some jurisdictions do not allow limitations on liability, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Skipbot, Inc. and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Service, including data submitted or processed through the Service
  • Your violation of any third-party rights, including privacy rights, intellectual property rights, or publicity rights
  • Your violation of any applicable law or regulation
  • Any content or information you provide through the Service

We reserve the right to assume exclusive control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

13. Term and Termination

13.1 Term

These Terms commence on the date you first accept them and continue until terminated as provided herein.

13.2 Termination by You

You may terminate your account at any time by cancelling your subscription (see Section 4.7).

13.3 Termination by Skipbot

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

  • You breach any provision of these Terms
  • We are required to do so by law
  • We determine that continued provision of the Service creates legal or security risk
  • We discontinue the Service (with 30 days' notice where commercially practicable)

13.4 Effect of Termination

Upon termination:

  • Your license to use the Service is immediately revoked
  • You must cease all use of the Service
  • We may delete your account and data in accordance with our Privacy Policy
  • Provisions that by their nature should survive termination will survive, including Sections 6, 8, 10, 11, 12, 14, and 15

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14.2 Dispute Resolution — Informal Resolution First

Before initiating any formal dispute, you agree to attempt to resolve disputes informally by contacting us at legal@skipbot.com. We will use good faith efforts to resolve the dispute within 30 days.

14.3 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except as provided below.

  • Arbitration will be conducted in English
  • The arbitration shall take place in Delaware, or at your option, via videoconference or telephone
  • The arbitrator's decision will be final and binding
  • Judgment on the award may be entered in any court of competent jurisdiction
  • Each party bears its own costs and fees, except as required by the AAA Rules

Exceptions to Arbitration: Either party may seek injunctive or other equitable relief from a court of competent jurisdiction for intellectual property violations or claims involving imminent harm.

14.4 Class Action Waiver

YOU AND SKIPBOT AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

If this class action waiver is found unenforceable, then the arbitration provision in Section 14.3 shall be void and disputes shall be resolved in court.

14.5 Jurisdiction for Non-Arbitrable Claims

For disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other agreements expressly incorporated herein, constitute the entire agreement between you and Skipbot regarding the Service and supersede all prior agreements, representations, and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.3 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. These Terms are binding upon and inure to the benefit of the parties' successors and permitted assigns.

15.5 Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, acts of government, labor disputes, internet or telecommunications failures, or actions of third parties.

15.6 Notices

Notices to Skipbot must be sent to legal@skipbot.com. Notices to you will be sent to the email address associated with your account. Notices are effective upon sending (for email) or three days after mailing (for postal mail).

15.7 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16. Contact Information

For questions about these Terms of Service, please contact:

Skipbot, Inc.
Email: legal@skipbot.com
Website: skipbot.com

For formal legal notices, please include “LEGAL NOTICE” in the subject line.